Sometimes, a software programme can be working in the background. Neatly organizing, cleaning up your files and settings so that your laptop continues to run smoothly and without a hiccup.
Sometimes, like most things in life, this doesn’t go according to the plan. Often the changes are not helpful at all and you are stuck with other software hiccups you never had before.
If you have recently updated your laptop or windows operating system, you may have encountered an error message with your KUDUwave that looks similar to this:
Here are step-by-step instructions to troubleshoot printing audiograms from your KUDUwave software.
Step 1: Check the printer is plugged in.
This might seem silly especially if your printer is wireless, however it is worth it to cover the basics before we move on to the technical.
Make sure that your printer is powered and connected to your laptop either directly by USB or through your wireless network. It will be registered as online if it has been done correctly.
If you have a connectivity problem, speak to your inhouse IT consultant to set this up for you.
Step 2: Check for error messages from the printer.
Is your printer happy? Does the printer require ink or paper? Attend to any error messages given to you directly from the printer or on your laptop screen. This can include margin settings or low resources detected by the printer. Alternatively, contact your printer distributor if the error cannot be solved by your personnel.
Step 3: Check the printer default settings
The KUDUwave software requires you to select the printer you wish to send all audiograms and documents to print. You can do this easily by following the listed instructions below:
- Find your Control Panel
- Click on: Hardware and Sound
- Click on: Devices and Printers
- You should find all printers made available to your PC listed in this window.
- Right Click on the printer you want to use.
- From the drop down menu, select “Set as default printer”.
If you do not want to attach a printer to the laptop with your KUDUwave, select a PDF writer instead. This will make the KUDUwave software generate a PDF document when you print the printer icon.
If all three steps did not help you solve your issue of printing audiograms, contact our support team through the link below. We will happily assist you!